Please kindly read our booking terms and conditions carefully:

On booking online or signing our booking form when making reservation over the phone, fax or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

Vietnam Culture Travel - MinMax Travel Co., Ltd specializes in  both inbound and outbound tours, whose registered office is at: 30/310 Nghi Tam Road., Tay Ho Dist, Hanoi, Vietnam and 1 operation office in Hue City and the other one in Saigon/Ho Chi Minh City.

International Tour Operation License: No: 01-240/2010/TCDL-GPLHQT issued by Vietnam National Administration of Tourism.

These terms and conditions constitute an agreement with Vietnam Culture Travel . By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes:

1. Reservation

All services should be booked through our Hanoi Head Office. The contact address and telephone / facsimile are as bellow:

VIETNAM CULTURE TRAVEL - MINMAX TRAVEL CO., LTD

Head Office:             30/310 Nghi Tam Road., Tay Ho Dist, Hanoi, Vietnam
Central Email:          info@vietnamculturetravel.com &  info@minmaxtravel.com
Official Website:       www.VietnamCultureTravel.com & www.MinMaxTravel.com  
Office Tel:                ((+84.4) 37101308 * Fax: (+84.4) 37101307
Direct Tel:                +84 (0) 976118989
Customer Service:    +84 (0) 976118989

2. Confirmation:

Upon receipt of your request, VietnamCultureTravel.Com’s team will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgement.

3. Voucher:

Tours & Hotels Vouchers will be issued to you after we receive your confirmation.

4. Warranty:

In some cases, to hold your reservation, Our company will require your credit card details or guarantee. We will email you a credit card authorization form. To validate the guarantee, you will have to fill the form with all required details and return to us by fax or email.

5. Payment Policies:

+ A deposit of minimum 25% base on the total ammount of each booking will be requested to guarantee the reservation. This deposit can be made by Bank Transfer (wire transfer) to our company's account advised below. And the rest of the amount can be paid upon arrival in Hanoi or at Vietnam Culture Travel's offices in: Hanoi, Hue, Danang, Nha Trang, Ho Chi Minh City.

+ Full payment also could be made by Bank Transfer payable to our Bank Account, and all banking service charges will be borne (bear) by the payee.

Name of Beneficiary :                     NGUYEN VAN MINH (General Manager)

Beneficiary's Personal Address:      Thai Phu, Mai Dinh, Soc Son, Hanoi, Vietnam

Name of Beneficiary's Bank :           VietcomBank Hanoi (BANK FOR FOREIGN TRADE OF VIETNAM - HANOI BRANCH)

Address of Beneficiary's Bank :       198 Tran Quang Khai Street., Hoan Kiem Dist., Hanoi, Vietnam

Beneficiary's Account No.:               0 0 1 1 0 0 0 4 5 9 6 5 2 (in USD)

Swift Code :                                    B F T V V N V X 001

Bank Website:                                http://www.vietcombank.com.vn/en/

6. Cancellation:

In the event of cancellation, VietnamCultureTravel.Com will not impose any charges, as we strive to provide the best service and experience to our customers. However, if hotels or transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our reply upon demand.

7. Refunds:

Refunds, and their method will be effected as agreed between you and VietnamCultureTravel.Com for unused services, and timely cancellations. Again, we will not charge you any amount for our work, however bank fees, if applicable, will be for your account.

Happy Travelers!